Products

• Do the sizes run small?

  Our products generally follow standard sizing. However, if a specific item runs smaller or larger, we make sure to mention it in the product description. You can also check the measurements on each product page or refer to our size guide, which you can access through this link.

• How can I check my shoe size? 👟

  To check the shoe measurements in our size guide, keep in mind that the charts detail the inner sole measurements in mm for each model, as well as the height from the ground. Therefore, you should measure your foot and compare it with the inner sole measurements. 📏✅ ℹ️ Please note that if the si...

• How can I know when a product will be restocked?

  If the product you want is temporarily out of stock, you can enter your email on the product description page by selecting the size / article you need. Type in your e-mail address. We’ll send you an email as soon as it’s available again! 📩✨

• How can I search for the product I want?

  You can search for a product in two ways: By typing the product name in the search bar located at the top/right of the page. 🔎 By browsing through the different product category dropdowns until you find what you're looking for. ✅

• I received the wrong product.

  If you’ve received an incorrect item in your order, we sincerely apologize for the inconvenience. Please contact us as soon as possible through our Contact Form, and we’ll be happy to assist you. Our team will work quickly to resolve the issue and ensure you receive the correct product. 😊

• The color of the product I ordered is not exactly the same as the image on the website. 🎨

  We want you to be completely satisfied with your purchase, and we understand how important it is for the product you receive to match what you saw online. However, please keep in mind that due to image digitalization, display technologies, and lighting, there may be slight color variations betwee...

• The product I purchased appears to be a different size in the images on the website.

  We understand that size is a key factor in your purchase, and we want you to feel completely confident with what you receive. In some cases, the perception of size may vary depending on the model shown in the photos, especially for unisex products. To ensure you have all the information you need,...

• The product I received is defective.

  We're very sorry for any inconvenience this may cause you. If you've received a defective item in your order, please contact us through our Contact Form. At D.Franklin, we take quality seriously and are committed to resolving any issues promptly. Our team is ready to help and provide the best pos...

• Watches: Water Resistance 🌊

  The water resistance of watches is regulated by the international standard ISO 22810: 2010, which ensures that any watch marketed as water-resistant must meet these strict standards, regardless of the brand. This guarantees that the watch has undergone rigorous waterproof testing and can withstan...

• What are the product measurements? 📏

  The measurement information shown in our Size Guide is for reference only and may have slight variations depending on the manufacturer. If you have any questions about sizing or the characteristics of a D.Franklin product, feel free to contact us through our contact form. You can access our Size ...

• What warranty do your products have?

  All our products come with a 3-year warranty against manufacturing defects.🛡️ Please note that this warranty does not cover wear and tear or damage caused by normal use. If you need to request warranty service, follow these steps: Purchases from our website: Contact our customer service team th...