At D.Franklin, your satisfaction is incredibly important to us, and we want to make sure your experience with us is always the best. If you're not fully satisfied, please follow these steps to help us resolve the situation in the best possible way:
- Contact our Customer Service Team We’re here to assist you! If you have any questions or concerns, the best way is to get in touch directly through our customer service channels. Our team will do everything possible to help and find the best solution. 😊
- Formal complaint If, after speaking with us, you’re still not satisfied with the outcome, we can proceed to file a formal complaint. Just fill out the complaint form available on our website. This will allow us to review and escalate your case carefully and handle it with the utmost attention.
- Contacting authorities If you prefer to file a complaint with the relevant authorities, you can do so with the Consumer Services of your local community or through the Municipal Consumer Information Offices (OMIC). Additionally, if you reside in the EU, you can use the Online Dispute Resolution (ODR) platform to independently resolve any issues.
Remember, we’re always here to help and work together to resolve any issues. Your satisfaction is our priority! 😊
Mar 28, 2025