FAQ
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Can I use promo codes on already discounted products?
At D.Franklin Creation, we want you to make the most of our amazing promotions! 😎💸 Therefore, most of the times, the answer is YES. Please note that some promo codes can't be applied to items that are already on sale. To make sure your code works on the products you want, we recommend checking t... -
Can I use two promo codes at the same time?
Thanks for checking out our promos! 😊 We’re all about helping you get the best deal possible. Normally, it’s not possible to use more than one promo code per order, since discounts can’t be stacked (unless it’s a special exception mentioned in the promo details). Make sure to review the terms and... -
At D.Franklin, your opinion matters a lot to us. We want to hear from you and continue improving every day to provide you with the best possible experience. We work for you, and your satisfaction is our top priority. 👌😎 If you have any suggestions, comments, or just want to share your shopping ...
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How can I place an order with the 2x1 promotion?
It’s super easy! Just add two items from the 2x1 offer to your cart. 🛒 Once they’re in your cart, apply the discount code, and voilà! You’ll see the lower-priced item automatically discounted. 💸 Make sure to apply the code before you check out, because once the payment is complete, we can’t mak... -
Got a promo code? It’s time to save on your purchase! 💸 Just follow these easy steps to enjoy your discount: Pick the product you want to buy from our online store (make sure it’s part of the promo offer). Click on the shopping cart icon at the top of the page. 🛒 Go to the "Promo Code" section, ...
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D.Franklin gift cards are a great way to enjoy our offers. You’ll receive your gift card by email, which contains an alphanumeric code. Simply copy and paste this code during the checkout process once you have the items you want to buy in your cart. Gift cards are very easy and convenient to use:...
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How to contact Customer Service?
We understand that questions may come up during your shopping experience, and we want to make everything as easy and clear as possible for you. To help you find what you need quickly, we’ve prepared our Frequently Asked Questions (FAQ) section, where you can resolve most of your concerns. If yo... -
I’d like to stop receiving your promotional emails for a while.
We’re really sorry to see you go...💔 To unsubscribe from our newsletter, simply click on this link: Unsubscribe. We hope to see you again soon! If you have any questions or need further assistance, feel free to contact us through our contact form. 😊 -
At D.Franklin, your satisfaction is incredibly important to us, and we want to make sure your experience with us is always the best. If you're not fully satisfied, please follow these steps to help us resolve the situation in the best possible way: Contact our Customer Service Team We’re here to...
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I own a brand/event and would like to collaborate with you
We’d love to hear more! Send your proposal to comunicacion@dfranklincreation.com, and we’ll get in touch to explore potential collaboration opportunities. 😊✨ -
Your security is our priority At D.Franklin, we guarantee a completely safe and protected online shopping process. We implement the most advanced technologies and adhere to the highest security standards to safeguard your information at all times. ✔ Certified and updated platform: Our online ord...
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That's great news! Send us a proposal through our contact form, and a member of our sales team will get in touch with you. We're excited to explore potential partnerships!
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Want to collaborate with us through your social media?
Send us a DM from your official account! ✉️ If your profile matches the D.Franklin crew 😎, we'll keep you in mind for future collaborations and special campaigns. We love seeing how you style our products—feel free to tag us and share your photos! 😊 -
Polarized lenses are designed with a special filter that blocks light reflected off surfaces like water, snow, roads, or asphalt. These surfaces create annoying glare due to light reflecting horizontally. By filtering out these light waves and allowing only vertical light to pass through, polariz...
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What materials are D.Franklin products made from?
At D.Franklin, we work with a wide variety of materials in the production of our products, and whenever possible, we choose recycled and environmentally friendly options. 🌍 Our commitment to sustainability drives us to improve every day, selecting choices that minimize our impact on the planet. ... -
What should I do if my promo code isn't working?
Sometimes, our promotions only apply to selected items. We recommend double-checking the terms and conditions of your code to make sure it’s valid for your order. You can find this info at the bottom of our emails, right under the "Store Finder" and "Privacy Policy" links. If you’ve confirmed yo... -
At D.Franklin, we want to make sure your shopping experience is 100% satisfying! 😊 If you're not completely happy with your order, you can return any item bought on our website within 14 calendar days 📅 from the day you received it. To make your return, just follow the easy steps on our return...