What should I do if my promo code isn't working?

Sometimes, our promotions only apply to selected items.

We recommend double-checking the terms and conditions of your code to make sure it’s valid for your order.
You can find this info at the bottom of our emails, right under the "Store Finder" and "Privacy Policy" links.
If you’ve confirmed your code meets the conditions but the discount still isn’t applied correctly, don’t worry! - Reach out to our customer service team, and we’ll be more than happy to help you sort it out.

We want to make sure you have the best shopping experience with D.Franklin! 😊

Mar 28, 2025