Orders

• Can I add products to my order before it is shipped?

  To ensure fast shipping, we have an automated preparation process that begins shortly after your order is confirmed. In most cases, this means the shipping label has already been created or the package has been packed, so our team is unable to make any changes. If you need more products, you can...

• Can I cancel an order that has already been shipped?

  Unfortunately, it is not possible to cancel an order once it has been shipped. However, if you no longer wish to receive it, we recommend that you refuse the delivery when the courier attempts to deliver it. Once we receive the package back at our facilities, we will proceed with the refund. If...

• Can I modify the address to an order that has already been shipped?

  Unfortunately, once an order has been shipped, it is not possible to modify the delivery details. If the courier service is unable to deliver the package to the provided address, the order will be returned to our facilities. In this case, we can resend the package to the correct address at no ad...

• Can I modify the products in my order before it is shipped?

  Unfortunately, once the order is confirmed, we cannot modify the products in it. Once the order enters the automated preparation process, it is not possible to make changes, as we begin preparing and packing the products for shipping. If the order has not yet been shipped, we can cancel it and ...

• How can I cancel an order?

  To ensure fast shipping, we have an automated preparation process that is activated shortly after confirming your order. In most cases, this means the shipping label has already been generated or the package has been packed, so we cannot guarantee cancellation. If you need to cancel your order,...

• How can I change the address of my order?

  We always strive to accommodate requests for order modifications or cancellations 😊. However, please note that once your order has entered the automatic preparation process, we're unable to make any changes 🚚. If you need to modify the delivery address, don’t worry! Just reach out to us ASAP thro...

• How can I check the status of my order?

  · If you've already received the Shipping Confirmation email, click on the link in the email to view your order status. · If you haven't received the shipping confirmation email yet or can't find it, don't worry. You can check your order status on our Order Tracking page. Just follow these steps...

• How can I place an order?

  Shopping on our website is very easy. Just follow these steps, and you'll have your order in just a few minutes: 1️⃣ Browse our store Navigate through the website and find the item you want. Once on the product page, choose the color and size (if applicable) and click "Add to Cart." 2️⃣ Go to y...

• How do I know that my order has been processed?

  ✅ Order Confirmation Once you complete your purchase, you will receive a confirmation email. If you don’t see it in your inbox, check your Spam or Promotions folder. 🚚 Shipping Confirmation When your order has been processed and shipped, you will receive another email with the shipping confirmat...

• I haven't received a purchase confirmation email.

  📌 Step 1: Check your spam or promotions folder. Sometimes, the confirmation email might end up there. 📌 Step 2: If you can't find it, there may be an error in your email address. In that case, contact us through our contact form, and we’ll help you resolve it. We're here to help! 😊

• I made a mistake when writing my email address on my order. Can I change the email address?

  Don’t worry! 😊 You can update your email address by contacting us through our contact form. Click on this link, and our team will help you correct it as soon as possible.